Get in Touch With Us

This is the page to use if you want to contact Betting Not On Gamstop about something you have read on alnwicksquashclub.co.uk. We are an independent review and guide site, not a bookmaker. That distinction matters, because it decides which problems we can help with and which need to go elsewhere.

We publish information for adults aged 18 and over. Some of the sites we review operate outside the UK Gambling Commission regime, and a number of them do not take part in GAMSTOP. Please read the guidance below before you decide where to send your message.

What we can help with

Our team can respond to questions about the content on this site. Typical reasons to write to us include:

• Corrections: an offer, payment method, bonus condition or rule that looks out of date or wrong. Bonus terms change often, so tell us the page, the operator and what you saw on the operator's own terms page.
• Questions about our guides: for example how wagering requirements, minimum qualifying odds, cash-out limits or identity checks are explained.
• Feedback and topic suggestions: markets, bet types or payment options you would like covered, including crypto payments.
• Editorial and partnership enquiries: please say who you represent and what you propose. Commercial relationships do not decide how operators are ranked.
• Concerns about responsible gambling: mention it in your message and we will point you to suitable support organisations.

What we cannot do for you

We do not run any betting account, so we cannot see your balance, release a withdrawal, reverse a bet or reopen a closed account. We also cannot act as a go-between in a dispute. The operators we list, including Tenobet, Trixino and Betninja, have their own support teams and complaints procedures.

It is also worth being clear that our editorial ratings are our own assessments of published information. They are not customer-review scores and they are not a promise of how any operator will treat you.

Before you write: a quick checklist

A short, specific message gets a faster answer. Where you can, include:

1. The page address or title you are writing about.
2. The operator or topic involved.
3. What you think is wrong or unclear, and the date you saw it.
4. A screenshot or a quote from the operator's own terms, if you have one.
5. Your preferred reply address.

Please do not send passwords, full card numbers or wallet seed phrases. We will never ask for them.

Disputes with a betting site: where to go instead

If you have a problem with an operator, work through these steps in order:

1. Use the operator's support first. Use live chat or email so that you have a written record. Keep screenshots of your bets, balance and any bonus terms in force at the time.
2. Follow its formal complaints procedure. Reputable bookmakers publish one. Check how long it says it will take to respond.
3. Check who regulates the operator. A site licensed by the UK Gambling Commission falls under UK rules and has approved routes for escalating complaints. An operator holding only an overseas licence is outside that framework, so your options may be more limited and depend on the licensing body and the operator's own terms.
4. Be ready for verification. Withdrawals commonly depend on identity (KYC) and sometimes source-of-funds checks. Delays often start with missing documents, so supply them promptly.

Accepting British customers is not the same as being authorised to serve them, so check the licence details on the operator's own site before you deposit. You can read more about how we assess operators in our guide to trusted non GamStop casinos in the UK.

If gambling is causing you harm

Gambling should never be treated as a way to earn money or fix financial difficulty. If it is becoming a problem, help is free and confidential:

• GamCare: the National Gambling Helpline is available on 0808 8020 133, with online chat also offered.
• GAMSTOP: a free service for self-excluding from gambling sites licensed in Great Britain. Choosing a site outside GAMSTOP means that exclusion will not apply there. If you registered because you needed a break, think carefully before looking for ways around it.
• Tools you can use yourself: deposit and loss limits, time-outs, and gambling blocking software on your devices.

Helpline details can change, so confirm them on the organisations' own websites.

What to expect after you get in touch

A member of our team reads each message. We do not publish a guaranteed reply time, but we aim to respond to corrections and factual queries promptly. If you spot an error, we will check it against the operator's published terms and update the page where it is confirmed. Time-sensitive details, such as bonus terms, are checked against our fact-check date, which for this page is 1 October 2026.

We will not offer betting tips on request, recommend that you chase losses or comment on individual account disputes we cannot verify.

A note on commercial links

Betting Not On Gamstop may earn a commission if you sign up with an operator through our links. That does not buy a higher ranking, and it does not change what we write about an operator's limits and drawbacks. If you think a page fails that standard, tell us.